Guest Services Manager

The Guest Services Manager leads the daily operations of the Front Desk, Activities, Night Audit, and Bell departments at Grand Colorado on Peak 8, serving as the central point for the resort's guest welcome experience. This role involves supervising and mentoring a dynamic team, managing staff development and scheduling, and overseeing budget and vendor relationships to ensure exceptional hospitality. The position requires a leader who can drive guest satisfaction metrics, resolve owner feedback, and foster a positive work environment in a fast-paced mountain resort setting.