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Guest Services Representative - C1100 at SSM Health - ApplyBlast

Guest Services Representative - C1100

SSM Health

3 months ago

3.4 on Glassdoor

Onsite

Full Time

Junior

0 applicants

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About this role

A Guest Services associate at SSM Health Saint Louis University Hospital acts as a liaison between guests, staff, and patients, handling inquiries and resolving concerns within a supportive work environment. The role involves receiving and screening information, addressing complaints, ensuring HIPAA compliance, and anticipating family needs to improve overall patient satisfaction. This position requires providing patient information in accordance with privacy policies and reporting safety or maintenance issues as they arise.

Responsibilities

Receive and screen incoming inquiries for information and directions
Escalate guest suggestions and complaints through proper channels
Provide patient information in strict compliance with HIPAA requirements
Anticipate family needs and resolve issues to improve satisfaction
Identify and report safety issues and maintenance concerns

Skills

Qualifications

High school diploma or equivalent

About SSM Health

ssmhealth.com

Headquarters

St. Louis, Missouri, United States

Company Size

10001+ employees

Founded

1872

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SSM Health is a Catholic, not-for-profit health system providing high-quality, compassionate, and personalized care to communities across Illinois, Missouri, Oklahoma, and Wisconsin.