Guest Services Representative

The Guest Services Representative provides attentive, personalized service throughout the guest journey, from arrival through departure, at the Washington Duke Inn & Golf Club. This role supports the daily operation of the Front Desk by anticipating guest needs, responding to requests, and ensuring every interaction reflects the property's high service standards. The position involves managing check-in and check-out processes, resolving guest concerns, and collaborating with various departments to create a seamless and memorable experience.