Guest Services Specialist

The Guest Services Specialist provides outstanding customer service to patients, family members, visitors, and caregivers through face-to-face interactions, email, and phone. This role involves assisting with wayfinding, managing visitor check-ins, monitoring waiting areas, and fulfilling non-clinical patient requests to ensure a positive and effortless experience. The position requires strong hospitality skills, knowledge of the facility and local area, and the ability to work rotating shifts including weekends and holidays.