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Guest Services Supervisor at HRI Hospitality - ApplyBlast

Guest Services Supervisor

HRI Hospitality

22 days ago

3.6 on Glassdoor

New Orleans, Louisiana, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Guest Services Supervisor oversees front desk operations to ensure a smooth check-in and check-out process while maintaining exceptional guest service standards. This role provides support and guidance to front desk staff, promotes teamwork, and ensures a positive guest experience throughout their stay. The position is located at the Holiday Inn Express New Orleans Downtown in the heart of the Central Business District.

Responsibilities

Supervise and assist Guest Service Agents with daily front desk operations
Handle guest concerns promptly and professionally to ensure satisfaction
Monitor accuracy of cash handling, billing, and shift reports

Skills

About HRI Hospitality

hrihospitality.com

Headquarters

New Orleans, Louisiana, United States

Company Size

1001-5000 employees

Founded

1982

View Profile

HRI Hospitality is an internally managed, fully integrated owner, operator and developer of premium branded hotels and upscale apartments in top urban markets. The company offers hotel ownership and management for multiple third-party owners, with development, architecture, construction management and FF&E procurement support through its resources, including its parent company, HRI Properties. It manages a diverse portfolio of hotels and mixed-use properties across major U.S. markets and partners with leading full- and focused-service brands.