Guest Services Team Member

The Guest Services Team Member serves as the primary point of contact for visitors at the Washington Harbour Ice Rink, delivering exceptional customer service and providing detailed information about facility programs and offerings. This role involves managing guest interactions, handling waivers and event details, and ensuring a safe and clean environment through regular maintenance of common areas and rink surfaces. The position requires maintaining confidentiality, resolving guest concerns professionally, and enforcing venue policies while supporting overall operational goals.