Guest Services-Telephone Operator

The Guest Services-Telephone Operator is responsible for managing all guest communications through the telephone switchboard, including processing requests, relaying messages, and providing information about hotel amenities. This role ensures prompt and accurate service by answering calls within three rings and coordinating with other departments to resolve guest inquiries or issues. The position requires maintaining a professional demeanor while handling frequent interruptions and working flexible schedules, including nights, weekends, and holidays.