H24 Front Office Coordinator

The H24 Front Office Coordinator manages the Remote Support Front Office team within the Technical Customer Service department to ensure the operating efficiency of E80 Group's automated intralogistics systems. This role involves providing first-level support, guiding customers through troubleshooting processes, and reducing machine downtime through accurate remote diagnostics. The coordinator is responsible for monitoring ticketing performance, prioritizing support requests, and ensuring effective communication with customers.