HAL - Guest Services Associate - UPL
hollandamerica
About this role
A Guest Services Associate provides premium service to guests both in person and over the phone, handling inquiries, requests, and concerns efficiently and professionally. The role involves administrative tasks, promoting services, and maintaining high standards of customer care on a cruise or hospitality setting.
Skills
Qualifications
About hollandamerica
hollandamerica.comHolland America Line is a premium cruise company offering award‑winning voyages to destinations such as Alaska, the Caribbean, Europe and beyond. The line operates a fleet of mid‑to‑large ships focused on refined service, classic dining, enrichment programs, entertainment and a wide range of accommodations and onboard amenities. Cruise fares typically include lodging, meals and entertainment, with optional shore excursions and specialty experiences available. Headquartered in Seattle, Holland America markets to US travelers seeking a polished, traditional cruise experience with strong customer service.
About hollandamerica
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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