HART Referral, Duty & Programming Officer

The HART Referral, Duty & Programming Officer role supports the day-to-day operations of a domiciliary care service that provides short-term reablement, homecare, and crisis support to help individuals regain independence and avoid hospital admissions. The position involves managing a rolling rota across 365 days, handling sensitive enquiries with empathy, and utilising complex ICT databases to record customer information. This role requires strong communication skills, the ability to prioritise conflicting demands, and a commitment to delivering accessible and inclusive services.