Head-Centralised Grievance Redressal Cell

The Head of Centralised Grievance Redressal Cell oversees the bank's complaint resolution mechanism, acting as the central nodal officer to ensure timely and effective resolution of customer grievances. This role involves coordinating with internal teams, regulatory bodies, and senior management to maintain compliance, analyze complaint trends, and implement corrective actions. The position serves as the primary point of contact for escalated issues and is responsible for driving process improvements to enhance customer trust and regulatory adherence.