Head, Grievance Management
FGV Holdings Berhad(2 months ago)
About this role
The Head of Grievance Management at FGV Holdings Berhad leads the company’s Grievance Management function, providing strategic oversight and acting as the primary interface on grievance matters across the organisation. The role spans engagement with internal leadership and external stakeholders, ensuring grievance processes are transparent, compliant and informed by data-driven insights. It sits within the group governance framework supporting sustainability and regulatory alignment across FGV’s agri-business operations.
Required Skills
- Grievance Management
- Stakeholder Engagement
- Policy Governance
- Data Analytics
- Team Leadership
- Compliance
- Case Management
- Reporting
- AI Integration
- Remediation
Qualifications
- Bachelor’s Degree in Law
- Bachelor’s Degree in Business Management
- Bachelor’s Degree in Social Science
- Bachelor’s Degree in Sustainability
- Master’s Degree in Related Field
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