Head of Account Operations
eko(1 month ago)
About this role
The Head of Account Operations is the strategic and operational owner of post-sale client delivery, responsible for ensuring high-quality onboarding, fulfillment, and ongoing client experience across retail and direct-to-consumer partners. This leader will scale systems and processes, define KPIs, mentor a growing team, and manage third-party logistics and vendor relationships to drive operational excellence. The role is focused on building repeatable playbooks, maintaining data accuracy through integrations, and supporting commercial growth through customer retention and upsell.
Required Skills
- Account Operations
- 3PL Management
- Contract Negotiation
- Performance Management
- Inventory Management
- Order Fulfillment
- Reverse Logistics
- Data Integrations
- SOP Development
- KPI Tracking
+11 more
About eko
eko.comEko is an AI-powered visual commerce company that turns product content into interactive, shoppable video experiences. Their Visual Commerce suite and AI Studio let brands generate and scale immersive product videos and personalized interactions designed to boost engagement and conversions. Eko targets ecommerce brands and retailers looking to elevate product storytelling, measure impact, and streamline video-driven buying journeys. Book-a-demo focused — they market the platform to teams wanting measurable increases in conversion and brand lift.
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