Head of Account Operations

eko

2 months ago

4.4 on Glassdoor

Bentonville, AR

Onsite

Full Time

Director

0 applicants

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About this role

The Head of Account Operations is the strategic and operational owner of post-sale client delivery, responsible for ensuring high-quality onboarding, fulfillment, and ongoing client experience across retail and direct-to-consumer partners. This leader will scale systems and processes, define KPIs, mentor a growing team, and manage third-party logistics and vendor relationships to drive operational excellence. The role is focused on building repeatable playbooks, maintaining data accuracy through integrations, and supporting commercial growth through customer retention and upsell.

Skills

About eko

eko.com

Eko is an AI-powered visual commerce company that turns product content into interactive, shoppable video experiences. Their Visual Commerce suite and AI Studio let brands generate and scale immersive product videos and personalized interactions designed to boost engagement and conversions. Eko targets ecommerce brands and retailers looking to elevate product storytelling, measure impact, and streamline video-driven buying journeys. Book-a-demo focused — they market the platform to teams wanting measurable increases in conversion and brand lift.