Head of Client Services

The Head of Client Services leads the end-to-end client service function, integrating Onboarding, Contracts, and Customer Service to deliver a high-quality, efficient, and professional client journey. This internal leadership role focuses on improving collaboration, establishing consistent service standards, and continuously enhancing processes to balance excellent client experience with operational efficiency and compliance. The position involves managing teams, driving sales conversion, ensuring regulatory compliance, and acting as a senior escalation point for complex client matters.