Head of CSM, NA

The Head of Customer Success, North America leads the Customer Success organization across Rezdy and Checkfront, building a high-performing, commercially minded team to drive retention, growth, and customer health. This hands-on leadership role involves setting strategy, managing customer relationships, and partnering with cross-functional teams to ensure measurable value for customers. The position focuses on scaling the CSM function, improving operating discipline, and shaping the global Customer Success strategy.