Head of Customer Analytics

The Head of Customer Analytics leads the global Customer Analytics Group, delivering high-quality customer insights, governing customer data, and optimizing the CX technology ecosystem to support retention and customer experience. Reporting to the Global Director of CX, this role translates customer behavior and engagement data into actionable insights that inform CX strategy and execution. The position combines analytics leadership, operational governance, and systems oversight to enable evidence-based decision-making across the CX function.