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Head of Customer Experience at lovable - ApplyBlast

Head of Customer Experience

lovable

3 months ago

Stockholm, Sweden

Onsite

Full Time

Senior

0 applicants

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About this role

The Head of Customer Experience at Lovable will build an agentic-first customer success function from the ground up, bridging Product, Engineering, and Go-to-Market teams. This role involves architecting AI-powered support systems, managing enterprise adoption, and driving the feedback loop that improves the platform. The leader will own key metrics like CSAT and NPS while scaling support coverage without linear headcount growth.

Responsibilities

Build an agentic-first customer experience function from the ground up
Architect AI-powered support systems to resolve issues and scale coverage
Own the feedback loop translating customer insights into product improvements
Manage enterprise customer success and adoption strategies
Drive key metrics including CSAT, NPS, and time-to-value

Skills

About lovable

lovable.dev

Headquarters

Stockholm, Stockholm, Sweden

Company Size

1-10 employees

Founded

2023

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Lovable is an innovative platform that allows users to create software products exclusively using a chat interface. By simplifying the process of app and website development, Lovable empowers individuals and teams to build their projects efficiently without needing extensive technical knowledge. The service integrates AI-driven tools to facilitate project management and streamline deployment, making it an ideal solution for both businesses and hobbyists in need of quick and user-friendly development solutions.