Head of Customer Operations

The Head of Customer Operations leads the Loan Fulfillment, Customer Experience, and Collections teams at Happy Money, a consumer finance company. This role focuses on optimizing the applicant experience, enhancing collections effectiveness, and driving improvements in application-to-funding pull-through rates. The position requires managing operational teams, overseeing third-party vendor relationships, and collaborating cross-functionally to scale operations while balancing growth, efficiency, and risk management.