Head Of Customer Quality and Complaint Resolution
M&G plc
About this role
A Quality Assurance Leader at M&G Life focuses on ensuring high standards of customer service and operational efficiency across all functions, including contact channels, back office processing, and complaints handling. The role involves leading quality initiatives, managing complaints operations, and driving continuous improvement through root cause analysis and training programs.
Skills
About M&G plc
mandg.comM&G plc is an international leader in savings and investments with more than five million customers
Recent company news
TipRanksM&G Publishes 2025 Annual Report and Raises Total Dividend to 20.5p
6 hours ago
Kalkine MediaM&G PLC Boosts Dividend Amid Stable Profit Year
3 hours ago
Proactive InvestorsM&G raises dividend 2% after year of flat profits
5 hours ago
MarketBeat193,563 Shares in Eastman Chemical Company $EMN Purchased by M&G PLC
3 weeks ago
National TodayM&G PLC Invests $1.88 Million in Southern Company
3 weeks ago
About M&G plc
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for M&G plc.
Salary
$70k – $80k
per year