Head of Customer Service
Keller Executive Search(4 months ago)
About this role
This is a senior leadership role within Keller Executive Search based in Chicago, responsible for leading the customer service function. The Head of Customer Service defines multi-year strategy, aligns the function with company priorities, and represents the team to executive leadership. The position works cross-functionally to support growth and scale operations.
Required Skills
- Strategic Planning
- Team Leadership
- Coaching
- Service Design
- Quality Assurance
- Knowledge Management
- Data Analytics
- Dashboarding
- Vendor Management
- Contract Negotiation
+5 more
Qualifications
- Bachelor's Degree
- Advanced Degree (Preferred)
About Keller Executive Search
kellerexecutivesearch.comKeller Executive Search is a premier headhunting and recruitment firm with a substantial global footprint, operating across 48 countries. The company specializes in connecting top-tier executive talent with organizations, leveraging its extensive network and industry expertise to deliver tailored recruitment solutions. Known for its commitment to excellence, Keller Executive Search focuses on enabling clients to build strong leadership teams through strategic hiring practices.
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