Head of Customer Success
Catena Clearing(20 days ago)
About this role
Head of Customer Success at Catena leads retention, expansion, and operational reliability for platform and enterprise freight customers, ensuring Catena’s data powers production systems reliably around the clock. The role partners closely with CEO, CTO, Product, and Engineering to embed Customer Success as a core systems function rather than a reactive support desk. This position focuses on scaling support processes, tooling, and coverage for always-on platform customers.
Required Skills
- Customer Success
- Platform Support
- Escalations
- SQL
- APIs
- Debugging
- Telematics
- Oncall
- SLA Management
- Technical Onboarding
About Catena Clearing
catenaclearing.ioCatena provides developer-first APIs and cloud infrastructure that let teams build, integrate, and maintain supply‑chain applications quickly. The platform consolidates shipment and inventory data, provenance and compliance records, and real‑time event streams via SDKs, webhooks, and managed integrations. Catena emphasizes security, scalability, and observability to support logistics providers, manufacturers, and retailers. By offering ready-made primitives for tracking, reconciliation, and analytics, it reduces engineering overhead and accelerates time-to-market for supply‑chain products.
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