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Head of Customer Support Technology at MongoDB - ApplyBlast

Head of Customer Support Technology

MongoDB

7 months ago

4.0 on Glassdoor

New York City, NY

Hybrid

Full Time

Senior

3 applicants

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About this role

The Head of Customer Support Technology at MongoDB will lead the transformation of the customer support organization into an AI-first, automation-driven, insight-based entity. They will develop and execute a comprehensive technology strategy that leverages emerging AI capabilities to improve customer experience, agent productivity, and operational costs.

Skills

Qualifications

BA in Computer ScienceMaster’s or MBA preferred

About MongoDB

mongodb.com

Headquarters

New York, New York, United States

Company Size

5001-10000 employees

Founded

2007

View Profile

MongoDB is a general-purpose, document-oriented database platform that uses a flexible, JSON-like data model (BSON) to help developers build modern applications. It’s available as self-managed software and as MongoDB Atlas, a fully managed cloud database service offering global clusters, automated scaling, backups, and enterprise-grade security. The platform delivers ACID transactions, a rich query and aggregation framework, full-text and vector search, change streams, mobile sync, and integrated tools for app services, analytics, and visualization. Widely adopted by startups and enterprises, MongoDB positions itself as an AI-ready database to accelerate time-to-market for data-driven applications.