Head of Existing Customer Analytics

The Head of Existing Customer Analytics will lead a team delivering data-driven insights to shape how Domestic & General serves, retains, and optimises customer value across UK and EU markets. The role combines strategic leadership and hands-on analytics to improve service journeys, reduce churn, detect fraud, and maximise lifetime value. It will influence operational strategy and partner across underwriting, MI, and commercial teams to drive measurable improvements in customer experience and cost efficiency.