Head of Existing Customer Analytics
Domestic(2 months ago)
About this role
The Head of Existing Customer Analytics will lead a team delivering data-driven insights to shape how Domestic & General serves, retains, and optimises customer value across UK and EU markets. The role combines strategic leadership and hands-on analytics to improve service journeys, reduce churn, detect fraud, and maximise lifetime value. It will influence operational strategy and partner across underwriting, MI, and commercial teams to drive measurable improvements in customer experience and cost efficiency.
Required Skills
- Customer Analytics
- Service Operations
- Lifetime Value
- Segmentation
- Predictive Modelling
- Regression
- Clustering
- SQL
- Power BI
- Data Visualization
+3 more
About Domestic
domesticandgeneral.comDomestic & General is the UK’s leading provider of specialist warranties for kitchen appliances, boilers, consumer electronics, and more. Get a quote today.
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