Head of IT Operations

The Head of IT Operations is responsible for the reliable, secure, and efficient day-to-day operation of the organization's IT environment, leading IT service delivery, infrastructure operations, and application support. The role ensures that mission-critical systems supporting insurance, claims, underwriting, finance, investments, and regulatory operations remain available, stable, secure, and resilient. This position involves developing IT operations strategy, managing major incidents, and driving continuous improvement and automation across the enterprise technology landscape.