Head of Marketplace Operations & Strategy - Croatia (They/She/He)

Glovo(25 days ago)

HybridFull TimeManager$118,845 - $155,294 (estimated)Operations

About this role

A country-level operations leader responsible for shaping strategy and driving operational excellence for Glovo Croatia. The role reports to the General Manager and focuses on improving delivery performance, efficiency, and customer experience through data-driven insight and cross-functional collaboration. The position includes managing and developing a team, working with third-party logistics partners, and contributing to global best practices and long-term growth plans.

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Required Skills

Strategic Planning
Data Analysis
Team Leadership
Supply Chain
3PL Collaboration
KPI Tracking
Process Improvement
Change Management
Stakeholder Management
Courier Operations

+5 more

Qualifications

Bachelor's Degree
Master's Degree
C1 English
Local Language Speaker

About Glovo

glovoapp.com

Glovo is an on-demand delivery platform and marketplace that connects customers with local restaurants, grocery stores, pharmacies and couriers to bring almost anything to your doorstep. Using its mobile app and web platform, users can order food, groceries and other items while a network of independent couriers (“Glovers”) picks up and delivers orders quickly—often within an hour. Glovo partners with local merchants and provides logistics and fulfillment tools for businesses, operating across multiple countries and cities. Customers choose Glovo for fast, convenient delivery across a wide range of product categories.