Head of Operational Support (12 month FTC)
Deliveroo(24 days ago)
About this role
A Head of Operational Support at Deliveroo is responsible for overseeing the operational performance of their contact centres supporting SMB partners. The role involves leading a cross-functional team, implementing strategic initiatives, and enabling the commercial teams to achieve their objectives through process optimization, technology deployment, and stakeholder management.
Required Skills
- CRM
- Salesforce
- Telephony
- Process Optimization
- Quality Assurance
- Data Analysis
- Stakeholder Management
- Team Leadership
- Change Management
- Technology Deployment
About Deliveroo
deliveroo.co.ukDeliveroo is a leading food delivery service that connects customers with their favorite local restaurants and takeaways, providing a wide range of cuisines delivered directly to their doors in as little as 30 minutes. The platform emphasizes convenience through its easy-to-use app and online ordering system, enabling users to track their orders in real time. Alongside food delivery, Deliveroo offers grocery and pharmacy items, as well as gift services, making it a versatile solution for all delivery needs. With its expanding presence across multiple countries, Deliveroo is committed to supporting local businesses and enhancing the dining experience for its users.
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