Head of Operations (Auto/Secured lending)
Lendable(3 months ago)
About this role
The Head of Operations (Auto/Secured Lending) at Lendable is responsible for overseeing the performance and development of customer service and financial support teams, ensuring exceptional service and operational efficiency. This role includes leading team development, managing daily operations, implementing data-driven process improvements, and driving the adoption of automation and AI technologies. Reporting to the Operations Director, the Head of Operations will engage in cross-departmental collaboration and uphold regulatory compliance, thus enhancing customer outcomes within the product scope.
Required Skills
- Team Leadership
- Operational Oversight
- Process Improvement
- Risk Management
- Stakeholder Collaboration
- Data Analysis
- Compliance
- Coaching
- Communication Skills
- Customer Focus
+6 more
About Lendable
www.lendable.co.ukLendable is a UK-based financial services company specializing in personal loans with personalized rates and a focus on speed and transparency. They offer instant decisions and same-day funds, allowing customers to see their rates before applying without impacting their credit scores. Lendable is authorized and regulated by the Financial Conduct Authority (FCA) and has garnered a reputation for their fast, friendly, and secure service, with over 80,000 reviews on Trustpilot. The company prioritizes responsible lending and customer support, available seven days a week.
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