Head of Operations
EMIS Insights(2 months ago)
About this role
The role involves leading and managing the insurance operations for retail life, high-net-worth (HNW) life, and general insurance (GI) business at FWD Group, ensuring excellent customer service, compliance with regulations, and operational efficiency. This position requires strategic oversight across various functions including new business underwriting, policy servicing, and claims, fostering a customer-centric approach within the organization.
Required Skills
- Insurance Operations
- Process Improvement
- Team Leadership
- Risk Management
- Customer Service
Qualifications
- Degree holder
- At least 12 years of experience in insurance operations and process improvement
- Proven records in team leadership
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