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Head of Operations at BJAK - ApplyBlast

Head of Operations

BJAK

4 months ago

2.4 on Glassdoor

Malaysia

Hybrid

Full Time

Senior

0 applicants

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About this role

This role involves shaping and leading operations for a rapidly growing fintech platform in Southeast Asia, impacting customer satisfaction and company profitability. The incumbent will own strategy, execution, and people leadership across cross-functional teams while building systems to support scale across multiple geographies. Key duties include driving operational strategy, managing daily operations like supply chain and customer service, and leading process improvements to reduce costs and increase speed.

Responsibilities

Define and execute operational strategies aligned with business objectives
Oversee supply chain, logistics, and customer service operations
Hire, lead, and mentor high-performing operations teams
Identify bottlenecks and implement systems to reduce costs
Collaborate with product, HR, and finance teams for operational excellence

Skills

Qualifications

Bachelor's degree in Business, Operations, or Supply ChainMBA preferred

About BJAK

bjak.my

Headquarters

Petaling Jaya, Selangor, Malaysia

Company Size

501-1000 employees

Founded

2019

View Profile

BJAK is Southeast Asia's leading digital insurance platform, BNM-approved, enabling users in Malaysia to compare car and motorcycle insurance from 16 insurers, get instant quotes, and renew road tax online. The platform offers flexible instalment payment options, a wide range of insurance products including travel, life, medical, and home content insurance, as well as VIP roadside assistance and an online car repair booking service. BJAK serves over 9 million users and is known for its fast, user-friendly experience and 24/7 customer support.