About this role
The Head of Product Analytics at Front leads the product analytics function to enhance product decision-making by synthesizing product usage data, experimental findings, and market signals. This role involves partnering with Product, Design, and Engineering leaders to define and implement Product OKRs, driving product velocity through analytics enablement and experimentation design, and scaling the analytics team and stack across multiple locations. Additionally, the Head of Product Analytics will deliver strategic insights to influence major roadmap decisions, ensuring alignment with company goals while maintaining data quality and governance.
Required Skills
- Product Analytics
- Strategic Insights
- Product OKRs
- Experimentation Design
- Analytics Enablement
- Analytics Stack
- Data Quality
- Team Scaling
- Leadership
- Communication Skills
+6 more
Qualifications
- Bachelor’s degree in a quantitative field or equivalent experience
- advanced degree a plus
About Front
front.comFront is a customer operations platform that integrates AI and human support to enhance customer experience. It streamlines communication across various channels, including email, SMS, and live chat, ensuring that each customer interaction is efficient and personalized. The platform is designed for customer-first teams, providing tools for automation, analytics, and collaboration to manage inquiries and support requests effectively. With Front, businesses can deliver exceptional service at scale, supported by powerful AI-driven insights and workflows.