Head of Product Support
Mechanical Orchard
About this role
Mechanical Orchard is an applied AI company focused on rewriting complex legacy systems to make modernization more reliable, efficient, and confidence-building. They are looking for a Head of Product Support to lead, scale, and define the support organization, ensuring a deeply technical, customer-focused, and data-driven support experience.
Skills
About Mechanical Orchard
mechanical-orchard.comMechanical Orchard is an AI-native technology company that modernizes critical legacy applications without disrupting what they’re doing. They use AI-driven tooling to incrementally augment, refactor, and expose legacy systems—preserving existing business logic and uptime while adding automation and integration layers. Their work helps enterprises reduce technical debt, lower operational risk and cost, and speed delivery of new capabilities.
Recent company news
Business WireMechanical Orchard Enhances Product Leadership Team
Oct 14, 2025
Pulse 2.0Mechanical Orchard: Interview With CEO Rob Mee About Modernizing Mainframe Systems
Jan 6, 2026
NENow.inInterview: The Meridian Dialogue with Irene Sandler, Chief Marketing Officer at Mechanical Orchard
2 days ago
The San Francisco StandardExclusive: Top city official suspended amid $10M bid-rigging probe
Sep 25, 2025
cio.comWhat the COBOL Translation Backlash Gets Right — and Wrong
1 week ago
About Mechanical Orchard
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Mechanical Orchard.
Salary
$142k – $191k
per year