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Head of Service at Picarro, Inc - ApplyBlast

Head of Service

Picarro, Inc

5 months ago

Santa Clara, CA

Onsite

Full Time

Executive

1 applicant

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About this role

Picarro is seeking a strategic Head of Service to lead and scale the global service organization for its analytical instrumentation and software-enabled solutions. This executive role oversees worldwide field service, technical support, operations, and post-sales engagement while partnering with sales, product, and engineering teams to drive customer satisfaction and operational excellence. The leader must have extensive experience in industrial technology, instrumentation, or highly regulated technical industries to support enterprise and strategic customers globally.

Responsibilities

Lead and scale global service organization including field service and technical support
Develop and execute scalable service strategies to improve customer satisfaction and efficiency
Establish and drive operational KPIs, SLAs, and workforce planning metrics
Partner cross-functionally with product, engineering, and commercial teams to drive outcomes
Manage complex customer escalations and maintain strong executive-level relationships

Skills

Qualifications

Bachelor's DegreeMaster's Degree

About Picarro, Inc

picarro.com

Headquarters

Santa Clara, California, United States

Company Size

201-500 employees

Founded

1997

View Profile

Picarro designs and manufactures high‑precision gas analyzers and turnkey measurement systems based on cavity ring‑down spectroscopy (CRDS) to measure greenhouse gases, isotopes, and trace vapors. Their portable, mobile, and continuous monitoring platforms are used for methane and CO2 leak detection, fugitive emissions quantification, atmospheric and ecosystem research, and industrial process and safety monitoring. Picarro’s products deliver fast, trace‑level, calibration‑ready measurements with integrated data software for compliance, science, and field deployment. They serve energy, environmental, agricultural, and life‑science customers worldwide with instruments, software, and support.