Arcade
Arcade is seeking a leader to build and own its technical support function from the ground up, handling L2 issues, creating documentation, automations, SLAs, and escalation processes while directly interfacing with Fortune‑100 customers. The role will involve hands‑on support, scaling a world‑class support organization, and feeding customer insights back to product and engineering.
Arcade is an AI coaching platform designed for frontline teams. It transforms existing training, promotions, and enablement content into AI-powered Pathways, coaching, and insights to reverse performance decline. The platform offers hierarchy-aware insights and frontline execution tools all in one place.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Arcade.
106% above the average for this role