Head of Support

The Head of Support leads a remote, multinational customer support team for a fast-growing HealthTech company, overseeing the full support experience from initial tickets to subscription renewals. This role is responsible for driving retention, managing refunds and chargebacks, and optimizing support processes and tools to enhance user satisfaction and app ratings. The position requires strategic leadership, data-driven decision-making, and hands-on management of support operations across multiple channels.