Head of Transformation, CX & Operations
Holafly
About this role
Holafly is a rapidly growing company specialising in eSIM solutions for travellers and businesses globally. The company is looking for a strategic thinker to support their Chief Customer Experience Officer, driving high-impact initiatives, analytical insights, and operational improvements. The role offers the opportunity to influence the customer experience for millions of users in a flexible, remote environment.
Skills
About Holafly
holafly.comHolafly is a global eSIM provider (founded in 2018) that sells prepaid, unlimited-data eSIM plans for travelers in 200+ destinations to help avoid roaming fees. It delivers instant digital eSIMs with easy QR-code activation, offers top-ups via its app or website, and provides 24/7 multilingual customer support. Headquartered in Dublin and founded by Pedro Máiquez and Lidia Hu, Holafly highlights strong customer satisfaction (around a 4.5 aggregate rating from ~58,000 reviews).
About Holafly
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Holafly.
Salary
$62k – $84k
per year