Head, Service Delivery
Grab
About this role
The Service Delivery Head at Grab oversees the end-to-end service operations across multiple business segments, ensuring efficient, scalable, and innovative customer support solutions. The role involves strategic leadership, operational excellence, and collaboration with regional teams to optimize service delivery and enhance customer experience.
Skills
About Grab
grab.comGrab is Southeast Asia’s leading superapp, headquartered in Singapore, that connects consumers to on‑demand mobility, food delivery, parcel and grocery services. It also operates a digital payments and fintech arm (GrabPay) offering wallets, payments, lending, insurance and merchant solutions. Serving millions across the region, Grab bundles integrated rewards, logistics and enterprise services to be the everyday platform for transportation, deliveries and financial services. Founded in 2012, the company partners with drivers, merchants and businesses to scale local commerce and digital payments.
About Grab
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Grab.
Salary
$153k – $203k
per year