Health Advocate Concierge, Customer Service
Health Care Service(1 month ago)
About this role
A Member Experience Concierge at HCSC delivers integrated support to members and providers regarding medical, behavioral health, and prescription benefits and claims. The role serves as a subject matter expert, contributes to projects and training, and helps members navigate the healthcare system to reach optimal health.
Required Skills
- Concierge Service
- Customer Service
- Medical Terminology
- Motivational Interviewing
- Documentation
- Care Coordination
- Telephony
- Webchat Support
- Provider Navigation
Qualifications
- Associate Degree
- Bachelor's Degree
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