Help Desk Analyst Support

The IT Support & Helpdesk Specialist provides day-to-day technical support for end users, troubleshooting hardware and software issues while managing routine IT operations for approximately 50 internal users. This role involves configuring and maintaining Microsoft 365 applications, remote access tools, file servers, and network endpoints to ensure secure and efficient organizational growth. The position requires delivering excellent customer service and collaborating with infrastructure leads to resolve complex technical issues.