Help Desk Analyst
Heartland Mutual Insurance
About this role
This role involves providing IT support, troubleshooting hardware and software issues, managing user accounts, and supporting onboarding activities. The position requires technical proficiency with Microsoft 365, Azure, and security tools, and entails documentation of support activities and escalation procedures.
Skills
Qualifications
About Heartland Mutual Insurance
heartlandmutualinsurance.comHeartland Mutual Insurance is a regional mutual insurer that provides property‑and‑casualty coverage—including home, auto, farm, and commercial policies—for individuals, families, and small businesses. As a mutual company it emphasizes member-focused service, personalized underwriting, and responsive claims support delivered through local agents. The brand highlights strong customer satisfaction ("We've Got You Covered — Customers Love Heartland") and offers online tools for policy management and billing. Heartland positions itself as a community‑oriented carrier serving Heartland/rural communities with a focus on dependable, relationship-driven protection.
About Heartland Mutual Insurance
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Heartland Mutual Insurance.
Salary
$50k – $75k
per year