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Help Desk Analyst at Nebraska Medicine - ApplyBlast

Help Desk Analyst

Nebraska Medicine

3 months ago

3.4 on Glassdoor

Iowa, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Help Desk Analyst at Nebraska Medicine provides first‑line technical support to clinicians, researchers, and staff, troubleshooting software and hardware issues via phone or email. The role involves responding to incoming requests, analyzing problems, and either resolving them or escalating to subject‑matter experts, while delivering a positive customer experience.

Responsibilities

Troubleshoot software and hardware problems via phone or email
Respond to incoming issues and analyze requests
Resolve problems or triage incidents to subject matter experts
Provide professional phone support and maintain communication
Manage multiple tasks and prioritize support tickets

Skills

Qualifications

Bachelor's degree in Computer Science or related fieldCompTIA certificationServiceNow certification

About Nebraska Medicine

nebraskamed.com

Headquarters

Omaha, Nebraska, United States

Company Size

5001-10000 employees

Founded

1869

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Nebraska Medicine is the most comprehensive health network in the region, with two major hospitals, more than 1,000 doctors and 40 clinics in the Omaha area.