Help Desk Customer Service Representative
Parsons(1 month ago)
About this role
A Help Desk Customer Service Representative at Parsons supports a worldwide government mission by ensuring continuous help desk availability. The role is part of the Federal Solutions team delivering services to defense, security, and intelligence customers. The position requires an active Top Secret/SCI clearance and participation in Parsons’ mission-driven government solutions.
Required Skills
- Tier 1 Support
- Escalation
- Customer Support
- Technical Support
- Issue Tracking
- JIRA
- Maximo
- Communication
- Analytical Skills
- Documentation
+2 more
Qualifications
- High School Diploma
- Top Secret/SCI
- Polygraph
- ITIL
About Parsons
parsons.comParsons is a digitally enabled solutions provider and a leader in many diversified markets with a focus on national security, defense, and global infrastructure.
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