Help Desk Customer Support Representative
NRTC
About this role
A Help Desk Customer Support Representative assists customers with activation, ordering, network issues, troubleshooting, and billing inquiries, providing support through inbound calls and ticket resolution. The role involves communication with customers, monitoring alerts to prevent fraud, and collaborating with the operations team to resolve issues. It offers opportunities to work remotely after initial on-site training.
Skills
Qualifications
About NRTC
nrtc.coopNRTC (National Rural Telecommunications Cooperative) is a member-owned cooperative, serving rural utilities and affiliates since 1986 to help communities deliver advanced technology across rural America. The organization provides broadband and telecommunications infrastructure support, managed network and IT services, cybersecurity, and cooperative procurement to enable cost-effective deployment and operation of rural networks. NRTC also produces benchmarking research, training, and partnership programs that give members engineering, operational, and purchasing expertise to accelerate broadband buildouts and digital services.
About NRTC
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for NRTC.
Salary
$28k – $31k
per year