Help Desk / Customer Support Technician (Tier 1-2)

This role provides Tier 1 and Tier 2 IT customer support at multiple locations, serving as the central point of contact for end-user requests and meeting Government-defined service level agreements. The position involves diagnosing and resolving hardware, software, and communications issues while managing trouble tickets and assisting with smart card and token processing. It requires maintaining an active Secret clearance and holding relevant DoD 8140/8570.01-M baseline certifications.