NALLEY CONSULTING
The Help Desk Lead at Southcom HQ will manage global authentication support operations for IAM and cloud systems, enforce SLAs, and coordinate workflows using ITSM platforms. This role provides technical support for CAC, SSO, and MFA while submitting performance metrics on ticket resolution and adherence. The position requires leading a technical help desk team to ensure high-quality IT support for both cloud and on-premises environments.
Headquarters
District Of Columbia, United States
Company Size
11-50 employees
Founded
2013
Nalley Consulting supports federal & state government agencies by providing highly qualified professionals devoted to fulfilling our clients’ missions.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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