Help Desk Manager

Shields Health Solutions

12 days ago

3.9 on Glassdoor

Minnesota

Onsite

Full Time

Manager

0 applicants

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About this role

This role involves managing the client-facing Help Desk, leading, coaching, and developing support team members, overseeing service delivery and client communication, and driving process improvements to enhance support operations.

Skills

Qualifications

High School Diploma

About Shields Health Solutions

shields.com

Shields Health is a family‑owned provider of diagnostic imaging and outpatient surgery with the largest network of medical imaging and treatment facilities in New England, operating more than 50 ACR‑accredited locations across New Hampshire, Maine, and Massachusetts. They offer MRI (including high‑field open‑bore, MR arthrogram, and breast MRI), PET/CT, and outpatient surgery services with an emphasis on patient comfort, advanced technology, and affordability. Shields also runs Shields ProCare, an imaging equipment maintenance and service business supporting its clinical operations. The company prioritizes provider expertise and an improved patient experience through cutting‑edge equipment and convenient access.