Help Desk Representative II

The ATM Customer Support Representative serves as the first point of contact for customers, clients, and partners, providing exceptional customer service by answering inquiries, documenting concerns, and coordinating service requests. This role requires strong communication skills, attention to detail, and the ability to remain calm and customer-focused in a fast-paced environment. The position involves handling inbound and outbound communications, managing service tickets, and collaborating with internal teams to ensure timely issue resolution.