Help Desk Specialist

Hillsborough County Sheriff's Office(25 days ago)

OnsiteFull TimeJunior$41,540 - $62,300Information Technology

About this role

Entry-level IT Support Technician serving as the first point of contact for technical inquiries at the Hillsborough County Sheriff’s Office. Provides assistance for computer systems, software, hardware, and mobile devices via phone, email, walk-ins, and remote sessions. Troubleshoots and documents incidents, escalates unresolved issues, and delivers end-user training while maintaining and expanding technical knowledge.

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Required Skills

Computer Systems
Software
Hardware
Mobile Devices
Customer Service
Technical Support
Troubleshooting
Problem Solving
Communication
Active Listening

+4 more

Qualifications

High School Diploma
GED
Associate Degree
Bachelor’s Degree
CompTIA A+
CompTIA Network+
CompTIA Security+
Valid Florida Driver License

About Hillsborough County Sheriff's Office

teamhcso.com

The Hillsborough County Sheriff's Office (HCSO), led by Sheriff Chad Chronister, serves the community of Tampa, Florida, by ensuring public safety and enforcing laws. The office provides a range of services including crime prevention, law enforcement, and community outreach programs. HCSO is committed to fostering strong partnerships with residents to enhance the quality of life in the community it serves. Through transparency and accountability, the office aims to maintain trust and safety within Hillsborough County.

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