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Help Desk Specialist at AT&T - ApplyBlast

Help Desk Specialist

AT&T

1 month ago

3.4 on Glassdoor

Columbia, Maryland, United States

Onsite

Full Time

Junior

0 applicants

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About this role

AT&T Global Public Sector is seeking a Help Desk Specialist to provide service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet. The role involves rotating shift work, performing basic troubleshooting, and responding to customer service requests via phone, email, chat, and tickets. The position requires office presence at a government customer site in Laurel, MD, and demands a TS/SCI with polygraph clearance.

Responsibilities

Provide tier 1 and 2 help desk support for collaboration services
Monitor service health and resolve outages using SOPs
Document communications and manage tickets in ServiceNow

Skills

Qualifications

TS/SCI with polygraphA+CCNA-SecurityNET+SSCP

About AT&T

att.com

Headquarters

Dallas, Texas, United States

Company Size

10001+ employees

Founded

1876

View Profile

AT&T is a leading telecommunications provider offering wireless service and home internet (AT&T Fiber). The site features promotions on smartphones and unlimited data plans, with 24/7 support and tools to pay bills and manage accounts online.