Help Desk Specialist

Tusker is seeking a Help Desk Specialist to serve as the front-line support for customers, focusing on the quick response, diagnosis, and resolution of issues related to hardware, software, and internet services. The role involves utilizing various tools to address trouble tickets, monitor server health, and ensure service tickets are resolved within agreed-upon timelines. This position requires strong communication skills to handle difficult situations while maintaining courtesy and efficiency with customers and co-workers.