Steno
The Help Desk Specialist serves as the primary Tier 1 point of contact for end-user IT support, managing ticket intake, triage, and resolution through the Foqal ticketing system. This role involves methodically troubleshooting software and hardware issues, deploying new-hire equipment, and maintaining IT knowledge base content to ensure operational resilience. The position requires strong communication skills to assist non-technical staff and collaborate with the IT team in a hybrid environment based in Los Angeles.
Headquarters
Los Angeles, California, United States
Company Size
201-500 employees
Founded
2018
Steno is a legal‑tech company that modernizes court reporting and litigation services, built by technology and legal experts to streamline the deposition and transcript workflow. They combine professional court reporters with a secure platform for in‑person and remote depositions, realtime and certified transcripts, synced video and exhibit management, and fast transcript delivery. Law firms and corporate legal teams use Steno for its emphasis on speed, accuracy, transparent pricing, and integrated tech that simplifies case logistics and evidence handling.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Steno.